Refund Policy
Introduction
At Deora Resort and Hotel, we strive to provide our guests with a comfortable and enjoyable experience. This Refund Policy outlines the terms and conditions under which refunds are processed.
1. Cancellation Refunds
a. Cancellation by Guests
- Cancellations made 7 days before the check-in date will be eligible for a 50% refund.
- Cancellations made within 2 days before the check-inare non-refundable.
b. Last-Minute Cancellations
- Cancellations made 24 hours before check-in are non-refundable.
2. Refund for No-Shows
If a guest fails to check in on the reserved date without prior notice, no refund will be issued.
3. Refund for Early Check-Outs
Refunds for early check-outs will be considered on a case-by-case basis.
- A minimum of 30% will be deducted as a cancellation charge for unused days.
4. Cancellation by Deora Resort and Hotel
- In the rare event that Deora Resort and Hotel cancels a booking due to unforeseen circumstances, guests will receive a full refund of all amounts paid.
- If the cancellation is due to a force majeure event (e.g., natural disaster, government restrictions), refunds will be processed as per applicable laws.
5. Payment Refund Process
All refunds will be processed through the original payment method.
- Refunds will typically take 7-10 business days to reflect in your account, depending on your payment provider.
- Guests must provide accurate payment details to ensure timely refunds.
6. Non-Refundable Bookings
Certain promotional or discounted bookings may be labeled as “non-refundable.” No refund will be provided in such cases, regardless of the reason for cancellation
7. Processing Fees
Refunds may be subject to a processing fee of 20% to cover administrative costs.
8. Force Majeure Policy
In case of events beyond our control (e.g., natural disasters, pandemics, or government regulations), refunds will be handled on a case-by-case basis. Guests may also have the option to reschedule their stay.
9. Contact Us
For questions or concerns regarding this Refund Policy, please contact us:
Deora Resort and Hotel
Email: gm@deoraresortandhotel.com and lalitdeoraj@gmail.com
Phone: +91-97722 06663
Address: Deora Farm House, Ujeer Sagar, Behind Surpura Dam, Mandore, Jodhpur – 342304 Raj.
Let us know if you’d like to refine or customize this policy further!
